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BAMC Specific COVID-19 Information

Coronavirus Disease 2019 (COVID-19) What the U.S. Government is Doing

BAMC Pharmacy Update: Drop-off, Pick-up and Refill Call-in Procedures

Published July 14, 2020

To help mitigate the spread of COVID-19, we have instituted Mandatory Prescription Drop-Off, Pick-up, and Refill Call-in procedures at all pharmacies. For drop-off prescriptions processing, you will be given a pickup time by the pharmacy team (Minimum of 2 hours). If your Network provider entered a prescription electronically, you are able to call the Pharmacy in advance and have your prescriptions processed for pick-up.

- If received BEFORE 2pm = same day pickup
- If received AFTER 2pm = next day pickup at 0900

For called-in refills, please come at the designated pickup time. Please see the phone numbers and hours of operation below.

Pharmacy Site Hours of Operations Telephone Numbers
Main Outpatient 0800 to 1700 210-916-1818 or 210-916-1123
Moreno Pharmacy 0730 to 1630 210-808-3551 or 210-808-3558
Satellite Pharmacy 0900 to 1700 210-295-9964 or 210-295-9965
Camp Bullis Pharmacy 0700 to 1600 210-295-8423 or 210-295-8236
Schertz Pharmacy 0730 to 1630 210-916-0047 or 210-539-0737
Westover Pharmacy 0730 to 1630 210-539-0973

Please be advised that all service times and procedures are subject to change. Thank you for your support and for choosing BAMC Pharmacy as your pharmacy of choice.

COVID-19 Screening and Testing Hours of Operation

Published June 23, 2020
Updated July 14, 2020

The San Antonio Military Health System's COVID-19 drive-thru screening and testing hours of operation are as follows:

-- JBSA-Lackland's site, adjacent to the Luke Gate, is open Monday through Saturday from 8 a.m. to noon. The BAMC site is closed on Saturday.

-- BAMC's site, located in the first floor parking garage, is open Sunday through Friday from 8 a.m. to noon. The Lackland site is closed on Sunday.

If you are seeking general information about COVID-19 or would like to determine if you need to be screened or tested, please call the SAMHS COVID-19 Nurse Info Line at 210-581-2266 Option 6, weekdays from 0700-1700. Please note: The Info Line is for information only. If you have COVID-19 related symptoms, call CAMO at 210-916-9900 to schedule a virtual appointment with your PCM. After hours, beneficiaries should call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), Option 1.

As a reminder, if you are feeling sick or having any symptoms, please put safety first for yourself and those around you. Please stay home and call before coming in to reduce the risk of spreading COVID-19.

San Antonio Military Health System expands COVID-19 critical care capabilities

Published July 14, 2020

San Antonio Military Health System is expanding its ability to care for critically injured and ill community members to help ease the COVID-19 burden on the local healthcare system.
Over the past week, Brooke Army Medical Center has doubled its capacity for military, veteran and civilian patients in need of extracorporeal membrane oxygenation, or ECMO, treatment. BAMC is currently providing approximately 25 percent of the city’s ECMO capability, noted Air Force Col. (Dr.) Patrick Osborn, SAMHS surgeon-in-chief and BAMC’s deputy commander for surgical services. Read Story

BAMC ‘agilely adapts’ to support community COVID-19 response

Published July 9, 2020

Brooke Army Medical Center is continuing to aid the San Antonio community in the midst of a COVID-19 surge across the region. “Over the past few months, BAMC and the San Antonio Military Health System as a whole have agilely adapted to continue to provide service to our 250,000 active duty and military beneficiaries in a COVID-19 environment while sustaining our Level I trauma support of our region,” said BAMC Commanding General Army Brig. Gen. Shan Bagby. Read Story

Important Information about Referral Management and Beneficiary Services

Published July 7, 2020

BAMC Referral Management Office is available via email or call-back to assist beneficiaries with Active Duty and Durable Medical Equipment (DME) network deferred referrals issues inhibiting patient care. For a faster response, we encourage you to use the email address below. A staff member will respond to you within 24hrs of receipt. Emails received on weekends and holidays, will receive a response on the next business day. Please note that BAMC Referral Management Office manages Active Duty and Durable Medical Equipment (DME) network deferred referrals only. If you require assistance with your network deferred Active Duty or DME referral, please email the address below or call.
Read Story

San Antonio Military Health System to Delay Elective Surgeries

Published June 30, 2020

In response to the recent surge in COVID-19 cases, Texas Governor Greg Abbott issued an executive order for area hospitals to postpone elective surgeries and procedures to reserve capacity for COVID-19 patients from the community.

In line with this order and to ensure our healthcare professionals are poised to support an increased need for acute inpatient care, the San Antonio Military Health System will begin temporarily delaying all elective surgical cases July 1. Patients will be called if their scheduled surgery requires rescheduling.

For beneficiaries seeking general information about COVID-19 or would like to determine if you need to be screened or tested, please call the SAMHS COVID-19 Nurse Information Line at (210) 581-2266, Option 6, Monday through Friday from 7 a.m. to 5 p.m. Please note: The nurse line is for information only. If you have COVID-19 related symptoms, call the Consult and Appointment Management Office (CAMO) at (210) 916-9900 to schedule a virtual appointment with your PCM. After hours, beneficiaries should call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), Option 1.

Please continue to do your part to slow the spread of this virus: wear a face covering, wash your hands regularly and socially distance from others, both at work and in your communities. That is the best way to preserve the health of our patients and staff.

The San Antonio Military Health System will continue to take proactive steps, working alongside its military and community partners, to both contain the spread and mitigate the impact of the virus.

HPCON increasing to Charlie -- Binz-Engleman ECP to Close Temporarily

Published June 25, 2020

In response to the uptick in positive COVID-19 cases in our community, JBSA is increasing the Health Protection Condition to Charlie (HPCON C), effective 25 June at midnight. The intent of this heightened HPCON posture is to maximize public health and safety precautions while ensuring our critical missions continue.

As part of these safety precautions, the BAMC entrance at Binz-Engleman will temporarily close today at 1800 and will not reopen until further notice. The IH-35 main gate remains open 24/7.

With additional traffic, please allow extra time to enter the main gate. Thank you for your patience and understanding!

For more information on HPCON levels and related actions, visit https://www.defense.gov/Explore/Inside-DOD/Blog/Article/2128863/hpcon-understanding-health-protection-condition-levels/

Updated: Inpatient and Outpatient Visitation Guidance

Published March 20, 2020
Updated June 23, 2020

BAMC has updated guidance for inpatient and outpatient visitation. This temporary adjustment of our visitation policy is intended to keep our patients, staff and visitors safe from COVID-19 infection. We will continually assess the situation and provide updates.
Please visit the following link for the full policy

COVID-19 Test Results - Access on TRICARE Online

Published June 23, 2020

BAMC is working diligently to ensure COVID-19 lab test results are provided quickly. To help decrease delays, patients can view their results through TRICARE Online (TOL) as soon as the result is certified (approx. 2-3 days). Visit https://www.tricareonline.com, click on the Health Record button, and then Laboratory Results. Patients can also secure message their PCM or call the Consult and Appointment Management Office (CAMO) at 210-916-9900.

If you are seeking general information about COVID-19 or would like to determine if you need to be screened or tested, please call the SAMHS COVID-19 Nurse Info Line at 210-581-2266 Option 6, Mon-Fri 0700-1700. Please note: The Info Line is for information only. If you have COVID-19 related symptoms, call CAMO at 210-916-9900 to schedule a virtual appointment with your PCM. After hours, beneficiaries should call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), Option 1.

As a reminder, COVID-19 symptoms include, but are not limited to, fever, chills, muscle aches, cough or shortness of breath, loss of sense of smell or taste, vomiting and diarrhea.

For more information on COVID-19, visit:

CDC website: https://www.cdc.gov/coronavirus/2019-nCoV/index.html

BAMC COVID-19 website: https://www.bamc.health.mil/articles/covid19/

BAMC on Facebook: http://www.facebook.com/BrookeArmyMedicalCenter

BAMC personnel deploy to fight invisible enemy, COVID-19

Published June 10, 2020

Service members are used to deploying to austere locations in support of the global war on terror, or humanitarian missions around the world, but for many this is the first time deploying to fight an invisible enemy on U.S. soil. Read Story

With safety in mind, BAMC begins phased re-opening for primary, surgical care

Published May 28, 2020

With safety at the forefront, Brooke Army Medical Center will begin a phased re-opening of primary and surgical care starting June 1.

While BAMC will discontinue its curbside pharmacy services at that time, each pharmacy will implement streamlined measures with everyone’s safety and convenience in mind.

Please be advised that aspects of the following plan may change based on this evolving situation. The safety and wellbeing of our patients, staff and family members is BAMC’s top priority. Read Story

Pharmacy to discontinue curbside services 1 June

Published May 27, 2020

As part of BAMC's phased reopening, the Pharmacy will discontinue its curbside services effective June 1, and patients will need to go to their respective pharmacy location to process their prescriptions. However, to ensure continued safety and convenience, BAMC pharmacies will implement a streamlined pick-up and drop-off process.

Due to updated COVID-19 social distancing measures, patients will be permitted to enter pharmacy waiting areas in limited numbers. During this time, all patients arriving at the pharmacy will be issued a pharmacy waiting ticket to either pickup, drop off, or initiate prescriptions requests. The drive-thru windows at Schertz and Westover Medical Homes will be available for prescription pick-up only until 1600.

For dropped off or requested prescriptions, patients will be asked to return to the pharmacy in 2 hours to pick up their prescription order. However, any prescription requests that are initiated after 2 p.m. will be processed and ready the next business day after 9 a.m.

Patients are asked to call ahead to have their prescriptions activated by the pharmacy prior to their arriving.

BAMC Pharmacies Phone Numbers:

• Community/Refill Pharmacy: 210-295-9964 or 210-295-9965
• Moreno Pharmacy: 210-808-3551 or 210-808-3558
• BAMC Main Outpatient Pharmacy: 210-916-1818 or 210-916-1123
• Camp Bullis Pharmacy: 210-295-8423 or 210-295-8236
• Westover Pharmacy: 210-539-0972
• Schertz Pharmacy: 210-916-0047 or 210-539-0737

Refill requests may be initiated via the refill line (210-916-8700) or thru the TRICARE online patient portal. Please allow for a 72-hour turnaround time for called in or online refill prescription requests.

Patients picking up prescriptions will be provided a waiting ticket and will be called to a window by a pharmacy team member for service. Patients who have an antibiotic prescription, who are physically disabled, or have a clinic appointment will be given priority service.

Patients also have the option of obtaining a 90-day supply of their medications via TRICARE Pharmacy Home Delivery or at retail network pharmacies (three, 30-day supplies at the cost of three copayments). Consider using home delivery to conveniently access maintenance medications (drugs regularly taken for a chronic condition) without leaving your home. Visit https://militaryrx.express-scripts.com/home-delivery for more information.

Please be advised that aspects of the plan may change based on this evolving situation. The safety and wellbeing of our patients, staff and family members is BAMC’s top priority.

Doctor returns to hero’s welcome after New York deployment

Published May 26, 2020

Lt. Col. (Dr.) G. Travis Clifton returned to a hero’s welcome last week after a deployment unlike any he’d experienced in his 14-year Army career.
Clifton’s Brooke Army Medical Center colleagues, wife Elizabeth and three sons surprised the doctor with a COVID-safe drive-by welcome home parade May 17. Read Story

After a lifetime of service, retirement can wait

Published May 18, 2020

Many famous Americans have answered the call to duty in times when the Nation needed them most. Former NFL running back Robert Patrick “Rocky” Bleier was drafted and volunteered for duty in Vietnam. Late Hollywood actor Charles Durning received three Purple Hearts for his actions in World War II. Mixed martial arts fighter Liz Carmouche served three tours in Iraq as a helicopter electrician.
And today, we have U.S. Army Col. April Critelli. Read Story


BAMC's COVID screening operation relocating soon

Published May 8, 2020

After careful consideration, BAMC will be relocating the COVID-19 screening and testing site from Parking Lot C to the first floor of the parking garage (south half) later this month. The move is intended to enhance safety for our patients and staff during inclement weather and the hot summer months.

Beginning COB 19 May, the south half of the first floor parking garage, closest to the Marine Annex, will be blocked off to prepare for this move. Screening and testing in Parking Lot C will cease 21 May at 3 p.m. and will reopen in the first floor parking garage 26 May at 8 a.m. The planned hours of operation will be weekdays from 8 a.m. to 3 p.m. Weekend hours have been discontinued due to a shift in demand. Directional signage will be posted to facilitate your entry/exit from the screening area.

As a reminder, if you are feeling sick or having any symptoms, please put safety first for yourself and those around you. Please stay home and call before coming in to reduce the risk of COVID-19 infection. Beneficiaries can call the SAMHS COVID-19 Nurse Info Line at 210-581-2266, Option 6 weekdays from 0700-1700. After hours, please call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), option 1. If you are experiencing a medical emergency, please call 911 or proceed to the BAMC Emergency Department for further evaluation.

As a reminder, the first floor of the parking garage is reserved for handicap parking only. BAMC security officers will be patrolling the parking garage area beginning 11 May to ensure people parking in ADA spots have either DV plates or a Handicap plate/placard. We appreciate everyone's support and cooperation as we ensure ADA compliance.

The safety of our patients and staff is paramount. Please drive friendly and park friendly!

Curbside pharmacy, other protection measures still in effect

Published May 5, 2020

While the city may be easing some of its COVID-19 shelter-in-place policies, all health protection measures, to include curbside pharmacy, are still in effect at BAMC until further notice. We ask that you refrain from entering the facility for the purpose of picking up prescriptions at our pharmacies. This is for your safety and the safety of our staff who have worked tirelessly to render our curbside service for your protection against the spread of COVID-19. Please remember if you have prescriptions to fill or pick up, you must adhere to the information below:

For the BAMC Main Pharmacy, CPT Jennifer M. Moreno Clinic and Fort Sam Community Pharmacy curb-side drop-off and pickup prescription process, patients must call ahead to the following numbers to request any new prescriptions -- entered in by a BAMC provider or electronic prescription sent from a civilian network provider -- to be filled prior to coming to the pharmacy curbside pickup. The pharmacy numbers to call are as follows:

BAMC Main Outpatient Pharmacy: 210-916-1536 option #6 or 210-916-1818

Moreno Pharmacy: 210-808-3551 or 210-808-3558

Community/Refill (Satellite) Pharmacy: 210-295-9965 or 210-295-8453

Westover Hills Medical Home Pharmacy 210-539-0792

Schertz Medical Home Pharmacy 210-916-0047 or 210-539-0737

Taylor Burke (Camp Bullis) Pharmacy 210-295-8423 or 210-295-8236

Patients must fill out the attached prescription form in order to have their prescription correctly processed if they come to the pharmacy drop-off lane. Patients must verify their prescriptions before leaving the parking lot area. BAMC Drop Off Prescription Form

BAMC infectious disease doc aids Guam's COVID response

Published May 1, 2020

An Infectious Diseases physician from Brooke Army Medical Center recently deployed to Guam in support of the USS Theodore Roosevelt COVID-19 response.
Army Maj. (Dr.) Gadiel Alvarado served as the infectious disease expert for the COVID-19 Public Health Task Force from April 12-22. The team, consisting of five Army officers, was there to perform a comprehensive and multidisciplinary review of processes, asses the current situation and help with mitigation plans surrounding the TR COVID-19 outbreak. Read Story

Military hospital lends research expertise to global pandemic effort

Published April 30, 2020

Within weeks of the pandemic’s spread, Brooke Army Medical Center drew on its deep bench of research expertise and joined the global race to find a COVID-19 treatment.

“We knew early on that with BAMC’s strong research and academic foundation, our clinicians would want to quickly launch or join studies to help find answers,” said Dr. Christopher A. Rábago, chief, Human Research Protection Office. “We took immediate action by reducing all non-essential research to enable us to focus our efforts on the pandemic.” Read Story

Healthcare Heroes

Published April 24, 2020

Our community has been a great source of support! Check out some of the positive feedback BAMC has received for our incredible healthcare professionals. Watch Video

SAMHS to require face coverings in military medical common areas

Published April 20, 2020

To preserve the safety of our patients, healthcare professionals and family members, the San Antonio Military Health System (SAMHS) is implementing every measure possible to curb the spread of COVID-19 to include screenings, self-isolation and social distancing.

As an additional measure, effective Monday, 27 April, all personnel, patients and visitors will be required to wear a cloth face covering while in common areas of a San Antonio military medical facility regardless of social distancing. While not required immediately, everyone is highly encouraged to start wearing a face covering this week. Common areas include medical malls, waiting areas, entrances and main hallways. This action is to help prevent transmission from infected individuals who may or may not have symptoms of COVID-19 and is consistent with the community requirement to wear face coverings in public places.

For the CDC's recommendations on the wear and maintenance of cloth face coverings and instructions on how to make your own, visit https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html. Please keep in mind that face masks with inappropriate, violent, political or offensive graphics are not permitted. As always, our focus remains on delivering highly professional customer service and care.

Cloth face coverings are not considered personal protective equipment (PPE) because their capability to protect healthcare personnel (HCP) is unknown. PPE recommendations for health care providers are unchanged; appropriate level of PPE is expected for direct patient care. Staff engaged in administrative duties and not in close contact with patients should use cloth face coverings.

Additionally, access to SAMHS facilities will remain restricted with active screening of everyone for symptoms of COVID-19 before they enter using temperature checks and/or screening questions. Anyone who screens positive will be denied access to the facility. In this case, staff should contact their supervisor, and patients and visitors should return home. Anyone exhibiting serious symptoms will be referred for evaluation and treatment as appropriate.

We all have a responsibility in keeping our military families and healthcare professionals safe. If you are feeling sick or having flu-like symptoms, stay home and call your supervisor or a healthcare provider before coming in to reduce the spread of COVID-19.

As a general reminder, SAMHS offers a COVID-19 Beneficiary Nurse Info Line. Call 210-581-2266, Option 6, Monday-Friday from 7 a.m.-5 p.m. to book a CAMO appointment or for home-care instructions. After hours, call the MHS Nurse Advice Line at 1-800-TRICARE (874-2273), option 1. If you are experiencing a medical emergency, please call 911 or proceed directly to the ED.

Virtual Appointment Booking on TRICARE Online

Published April 16, 2020

Patients can now book virtual appointments on TRICARE Online

Patients are now able to schedule telephonic virtual appointments through TRICARE Online (TOL). To schedule a virtual appointment, simply log into the TOL website and select the Appointments button. Once on the Make Appointment page, select a Virtual (Telephonic) Visit within or beyond the next 24 hours based on your needs.

Please remember these are virtual visits conducted over the phone. A member of your provider team will call you at the phone number you provide to conduct your virtual visit. During this time, we are doing our best to accommodate the needs of all of our patients in a timely fashion. Our staff will make every effort to call you at or before your scheduled appointment time; however, we ask for your patience and understanding if they are unavoidably delayed while caring for other patients.

Please keep in mind virtual appointments are not for emergent medical needs, wellness examinations or any visit which requires a hands-on physical examination. Virtual appointments can be used for healthcare needs such as medication refill requests, lab and radiology results, cold and allergy symptoms, urinary tract infections and routine follow-up appointments in which a physical exam isn’t required. If in doubt as to whether your medical need should be addressed through a virtual appointment or not, please call your clinic. For your safety and the safety of our healthcare staff, do not come into the clinic without calling first.

Beneficiaries also can call the San Antonio Military Health System COVID-19 Nurse Info Line at
210-581-2266, Option 6, to book a CAMO appointment or for home-care instructions. The advice line is available Monday-Friday from 7 a.m.-5 p.m. After hours, please call the MHS Nurse Advice Line at
1-800-TRICARE (874-2273), option 1. If you are experiencing a medical emergency please call 911, or go to the nearest Emergency Department.

Thank a BAMC Healthcare Hero!

Published April 15, 2020

Brooke Army Medical Center's healthcare professionals are on the frontlines, putting themselves in the path of COVID-19 as they selflessly serve our military beneficiaries and civilian trauma patients during this national emergency.

To our doctors, nurses, technicians, medics, pharmacists and everyone who supports patient care, Thank You! Your dedication, commitment and courage deserve our deepest appreciation. You make a tremendous difference each and every day!

To express your gratitude for these unsung heroes, visit us on BAMC's Facebook page (https://www.facebook.com/BrookeArmyMedicalCenter) and use #BAMCHeroes to share encouraging videos, photos, artwork and thank you notes. (Note: Please film videos in a horizontal format to enable us to share them on our digital screens throughout the hospital.)

Thank you for taking time to thank our BAMC healthcare heroes today!

View COVID-19 Test Results on TRICARE Online

Published April 15, 2020

Patients who have received a COVID-19 test may now view their results through TRICARE Online (TOL). The result will be posted as soon as it is certified. To see your results, please login in to https://www.tricareonline.com, click on the Health Record button, and then click on Laboratory Results. Rest assured, a nurse or provider will call you within 1-2 days to discuss your results.

No matter the result, we encourage you to self-isolate if you are ill and wait for their call, unless you have an immediate concern. If you have immediate concerns you can send a secure message, contact your clinic, or call the SAMHS Nurse Info Line at 210-581-2266, Option 6 from 7 a.m.-7 p.m. Monday-Friday and 10 a.m.-4 p.m. on weekends. As always, if you are severely ill or feel your condition is emergent, please contact 911 or go to the nearest Emergency Room. Please also reference the CDC website, the BAMC website, and BAMC Facebook page for more information on home isolation and when it is safe to discontinue isolation.

Military hospital dials in virtual healthcare to combat COVID-19

Published April 13, 2020

Deb Deja’s follow-up visit with her provider at Brooke Army Medical Center was fast approaching when COVID-19 hit the news and the city. With a citywide stay-home order in place but pressing questions for her doctor, Deja became concerned by the thought of holding off on the appointment until a later date.
When the call came to offer her a virtual appointment instead, Deja jumped at the opportunity. “I was very happy to do it,” she said. “My trip each way is 30 to 45 minutes so it was very convenient.” Read Story


JSBA Commissaries, Exchanges require patrons to wear face covers

Published April 10, 2020

Effective 10 April, face coverings such as a mask, scarf or bandana are required for customers and employees in all Commissary and Exchange facilities on JBSA since a six-foot radius can't be assured at all times.

This guidance falls in line with the 5 April DoD guidance and JBSA Guidance Memorandum #23, which require face coverings for all DoD personnel when they cannot maintain six feet of distance.

This requirement doesn't replace physical distancing, proper hand washing, or refraining from touching your face, but is an additional preventive measure to protect JBSA service members, employees, retirees, their families, and the community.

For CDC's recommendations on the wear and maintenance of cloth face coverings and instructions on how to make your own sew and no-sew face coverings, visit https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html.

For more information on Defense Commissary Agency's COVID prevention efforts, visit https://www.commissaries.com/our-agency/newsroom/news-releases/deca-guidance-requires-employees-customers-have-face-covering. For more information on AAFES COVID prevention efforts, visit https://publicaffairs-sme.com/Community/covid19.

As a reminder, if you are feeling sick or having any symptoms, put safety first for yourself and those around you. Please stay home and call before coming in to stop the spread of COVID-19!

BAMC leading the charge against COVID-19

Published April 10, 2020

From the very beginning, Brooke Army Medical Center has led the way in the fight against COVID-19, implementing stringent measures to protect patients and staff as the pandemic spreads throughout the nation and the world.
About a month ago, key leaders throughout the organization quickly came together to formulate a strategic plan to help mitigate the spread of the virus. The measures include limiting the entry points to the facility, leveraging virtual health for routine care, rescheduling elective surgeries, closing dining areas, and implementing curbside pharmacy services.
Read Story

SAMHS leverages virtual health options for primary care

Published April 2, 2020

During this time of national emergency, we are dedicated to ensuring we provide timely access to medical care for those who need it the most. We also are committed to protecting our patients from unintended illness resulting from exposure to others. Due to an increase in local COVID-19 cases and JBSA’s increased health protection condition, we are taking additional safety precautions by leveraging our drive-thru and virtual healthcare options for primary care and pharmacy services.
Read Story

New Behavioral Health Support Line

Published April 2, 2020

During this time of uncertainty, the Brooke Army Medical Center Department of Behavioral Health has stood up a support line to help people manage their stress and anxiety.

Beneficiaries and staff can call (210) 539-9567 or (210) 539-9565 Monday through Friday from 7:30 a.m. to 3:30 p.m. to speak with behavioral health personnel.

The behavioral health support line is not intended for emergent care or to replace medical counseling. If you need immediate help call 911, or call 1-800-273-TALK (8255) anytime and you will be connected to a professional counselor.

Please take care of yourself and those around you. If you need support, please call the support line!

BAMC launches new curbside pharmacy service

Published March 27, 2020

We are implementing additional health protection measures to minimize foot traffic throughout the organization and help to mitigate the spread of COVID-19, enabling us to better preserve the health and wellbeing of our patients and staff.
Read Story

BAMC modifies services to reduce COVID-19 risk

Published March 27, 2020

During this time of national emergency, BAMC is committed to providing timely access to medical care for those who need it the most while protecting patients and staff from unintended illness resulting from exposure to others. To ensure BAMC’s healthcare professionals are poised to support an increased need for acute patient care and minimize risk to all, certain services and programs have been delayed/reduced at this time. Please see the following list for affected areas. BAMC will update this list as the situation evolves so please keep an eye out for additional changes.
Read Story

COVID-19 Testing Criteria Update

Published March 26, 2020

Due to increasing levels of community transmission and in order to ensure availability of testing in our highest-risk populations, effective 26 March 2020, BAMC will only test high-risk populations that meet specific criteria, such as cases in which the test result will help in making significant clinical decisions. Please keep in mind that most people do not need to be tested; treatment for mild to moderate cases of COVID, or any other viral respiratory illness, is to stay home until better.
Read Story

SAMHS COVID-19 Nurse Advice Line

Published March 24, 2020

Military Beneficiary Information Nurse Advice Line (PDF)
Read Document

Updated: BAMC works to minimize COVID-19 risk by delaying routine, non-urgent care

Published March 22, 2020
Updated March 23, 2020

During this time of national emergency, BAMC is committed to providing timely access to medical care for those who need it the most while protecting patients and staff from unintended illness resulting from exposure to others. To ensure BAMC’s healthcare professionals are poised to support an increased need for acute patient care and minimize risk to all, certain services and programs have been delayed/reduced at this time. Please see the following list for affected areas. BAMC will update this list as the situation evolves so please keep an eye out for additional changes.
Read Story

Updated: BAMC Entry Guidance

Published March 20, 2020

To ensure the safety of our patients and staff, we are directing everyone to the following BAMC entrances: Garden, Flagpole, Women's Health and ER triage (only for emergency patients). The other entrances will be closed until further notice. Thank you for your patience and support!
BAMC Entrance Map

San Antonio Military Health System adjusts services, offers options to continue care

Published March 20, 2020

The San Antonio Military Health System is making several precautionary adjustments to services to help mitigate the spread of infectious diseases and ensure healthcare professionals and resources are poised to support an increased need for acute patient care.
Read Story

COVID-19 Drive-Thru Screening at BAMC

Published March 17, 2020

Earlier today, BAMC implemented a COVID-19 drive-thru screening process to help identify people with COVID-19 indicators before they enter the hospital, reducing the health risk to our beneficiaries, visitors, staff and family members. Read Story

Changes to pharmacy operations and closure of BAMC dining facilities

Published March 18, 2020

We are implementing additional health protection measures to minimize foot traffic throughout the organization and help to mitigate the spread of COVID-19, enabling us to better preserve the health and wellbeing of our patients and staff.
Read Story

SAMHS takes precautionary measures to minimize COVID-19 risk

Published March 16, 2020

From the BAMC and 59th Medical Wing Public Affairs Offices

As a precautionary measure, the San Antonio Military Health System (SAMHS) will be placing triage tents outside of Brooke Army Medical Center, Wilford Hall Ambulatory Surgical Center, Randolph Clinic and Reid Clinic to safely screen patients, if needed, for potential infectious respiratory conditions, such as COVID-19, while minimizing the risk to others.
Read Article